Network Engineer

Nashville, Tennessee

Job Description

Primary Responsibilities of the Network Engineer include:

• Proactively monitor Pillsbury network, servers, SAN, and critical applications to detect, resolve problems, and ensure uninterrupted IT operations worldwide.

• Proactive monitoring and management of HVAC Systems, UPS, generators, power circuit utilization, running health and safety checks at all Pillsbury sites.

• Coordinate with system owners to determine the best way to monitor system heath while minimizing “false positives”.

• Develop situational awareness reports for Engineering management detailing our resource utilization, recent system events, and overall system health.

• Introduce automation platforms for routine Engineering task to improve reliability and minimize human error.

• Respond to systems outages and provide basic problem isolation and resolution and/or escalate to 2nd level engineering as appropriate.

• Alerting the Service Desk and Engineering Management to widespread user outages cause by Engineering infrastructure. Opening Service Desk tickets for ongoing infrastructure issues and tracking the progress of resolution.

• The ability to escalate issues to 3rd party originations such as Telephone companies, or other technology manufactures or VARs.

• Planning, evaluating and executing Pillsbury’s network maintenance activities.

• Running failure test on critical systems to determine if our High Availability posture is working as designed.

• Install, configure, and maintain NOC monitoring software such as SolarWinds Orion, APC StruxureWare, LogRhythm SEIM, Mimecast, Cisco Prime, Cisco DVR/Security, and etc.

• Maintain administrative remote access infrastructure at all of Pillsbury’s server rooms such as IP KVM’s and Serial Terminal servers for in and out-of-band management.

• Developing and maintaining support documentation including run books, support guides, knowledgebase articles and procedures, system owner escalation list.

• Maintain asset inventory for all data centers, computer rooms, and wiring closets worldwide.

• Assist engineering teams with backend projects as directed and appropriate (time permitting).

• Facilities provisioning such as installing racks, setting up power, installing Ethernet, fiber and console cabling at remote sites and Datacenters

Qualifications for this position include:

• Bachelor’s degree in information technology or Computer Science.

• A Basic understanding of LAN networking technologies: Ethernet, Spanning Tree, 802.1q, 802.1x, Enterprise Wi-Fi, DHCP, DNS.

• A Basic understanding of WAN networking technologies: TCP/IP v4, OSPF, BGP, Cisco/Viptela SDWAN, and general telecom circuit troubleshooting.

• A solid working knowledge of Cisco IOS & NxOS CLI for troubleshooting network issues.

• A good working knowledge of Firewall configuration and logging as required for troubleshooting.

• A solid understanding of the Microsoft Windows Server operating systems and its associated technologies such as Active Directory.

• Knowledge regarding the following vendor products: VMWare, Microsoft Windows, Cisco Routers & Switches Palo Alto Networks Firewalls, Network Appliance SAN’s, APC power systems

• Knowledge of network cabling, network classification and network topology

• Knowledge of VoIP technology

• Self-motivated, enthusiastic, and able to handle multiple support cases

• Strong writing skills to maintain organized documentation

• Customer-oriented, and capable of providing high levels of client satisfaction

• Collaborate and work well with others

• Must be able to lift 50 lbs. and install equipment into any position in a computer cabinet or rack.

• Must be able to travel to domestic and international remote offices for engineering projects as required.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

Job Requirements:

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