Operations Supervisor II

Job Summary:Select, supervise and train employees in their respective position to ensure safe, professional and efficient service in assigned branch. Provide leadership which results in positive employee/employer relations and a professional corporate image.Essential Functions:Personnel* Recruit, interview, hire, train and discipline all product line personnel.* Addresses complaints and resolves problems as they arise.* Ensure fair treatment of all personnel.* Establish and maintain high appearance standards throughout all operations.* Practice progressive discipline with all employee performance issues.* Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.* Ensure proper scheduling of drivers and toter/helpers.* Conduct an annual review on each employee’s job performance evaluation and submit for approval any changes to an employee’s compensation.* Adhere to all wage and hour guidelines.Operations* Establish priorities to meet customer service commitments.* Monitor customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops. Resolve customer complaints and issues* Assist in the completion of scheduled route audits.* Confer with Shop Supervisor to arranging for equipment to be released from service for inspection, service and repair.* Direct collection and disposal services to best utilize personnel and equipment.* Establish and review productivity standards at each phase of the operation.* Protect and preserve all assets.* Ensure all drivers are DOT compliant.* Be familiar with and ensure compliance with all DOT regulations.* Enter appropriate product line productivity into operating system on a daily basis.* Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager.* Gather information required for monthly fuel report.Financial* Assist in development and execution of an operation profit plan that includes:* Revenue retention & growth* Cost of operations* Growth objectives* Productivity standards* Capital requirements* Personnel needed* Ensure Branch profit margins are met* Follow and promote internal audit requirementsSafety* Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.* Investigate accidents and prepare necessary paperwork.* Ensure route observations are completed on a routine basis.* Schedule, plan, and conduct safety meetings (monthly).* Ensure proper supply and usage of all safety equipment.

from Up Nashville https://ift.tt/2Y0T0Z2
via IFTTT