Payment Services Customer Service Clerk – Seasonal – GBS

Overview

Aramark (NYSE: ARMK) proudly serves the world?s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as aBest Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more atwww.aramark.com or connect with us on Facebook and Twitter.

Description

Payment Services Customer Service Clerks (CSCs) are responsible for providing support to internal and external clients with questions or concerns related to tax season. Support is provided in a traditional contact center environment handling inbound phone calls. As an Aramark CSC, you must demonstrate the ability to become a subject matter expert in order to resolve complex issues and provide high-quality customer care in a timely, professional and knowledgeable manner.

Responsibilities:

• Manage a high volume of inbound phone contacts from Aramark’s employees, previous employees and management
• Perform research and analysis necessary to provide solutions to questions or concerns related to Tax Season
• Understand the complete end-to-end business processes; provide exemplary customer service and assist in troubleshooting issues using a “First Call Resolution” strategy
• Easily navigate through multiple systems and websites; educate customers on how to leverage online tools when appropriate
• Maintain concise and complete call documentation on incidents using the Service Now technology platform
• Meet weekly and monthly Key Performance Indicators (KPIs) for quality, customer satisfaction, and general productivity levels

Qualifications

• One year prior experience in successfully performing entry-level customer service functions
• Previous Contact Center experience preferred
• Superior customer service skills; must be passionate about delivering quality service and making a difference in the customer experience
• Effective oral and written communication skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Ability to work in a collaborative, team oriented environment; comfortably develop relationships with diverse groups and various levels of financial and operating personnel
• Self-motivated and results-oriented; sets goals and strives to meet goals
• Ability to prioritize assignments/projects and multi-task within restricted time constraints
• Demonstrate a high attention to detail and complete activities with accuracy
• Ability to learn quickly and adapt to change in a fast-paced, high performance culture
• Must be dependable by demonstrating exceptional habits of attendance and schedule adherence
• Possess strong computer skills – Windows, Excel and Outlook – and be internet browser proficient
• Bilingual Spanish a plus

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