Client Services Representative – 6928

WORK SCHEDULE:

Monday – Friday: 9:00am – 6:00pm

JOB SUMMARY:

The Client Services Representative under the direction of the Client Services Manager performs the daily activities of communicating with internal and external clients in order to provide needed information for patient care.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Follow client services department policies and procedures.
• Call Alert test reports for clinical lab testing to clients.
• Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information.
• Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction.
• Handle difficult calls tactfully, courteously, and professionally.
• Research and resolve problems with specimens and/or reports.
• Contribute to a positive work climate and to the team effort of the department and company.

EDUCATION & LICENSURE:

• High school diploma or GED is required.

REQUIREMENTS:

• One year of client services experience required.

 

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