Federal Business Services Supervisor

**Overview**

The Federal Business Services Supervisor is responsible for accomplishing department staff results/metrics, goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

**Qualifications**

**Education:**

+ College degree or related experience.

**Experience:**

+ Outstanding Interpersonal communication (verbal & written) and telecommunication skills.

+ Previous experience in a supervisory or similar role.

+ Excellent communication skills.

+ Superior organizational skills required.

+ Must be able to aggressively utilize strong multi-tasking abilities to coordinate scheduling of staff and meet department metric and productivity goals.

+ Computer proficiency with specific skills in MS Word, Excel, and Power Point.

+ Excellent attention to detail and be comfortable working under tight timelines when managing day to day responsibilities.

+ Able to learn a variety of job descriptions.

**Licenses/Certifications:**

+ None required.

**Responsibilities**

1. Organize workflow and ensure employees understand their duties or delegated tasks.

2. Monitor employee productivity and provide constructive feedback and coaching for staff of both scheduling and medical records.

3. Maintain timekeeping through KRONOS and maintain personnel records in accordance with The Company Solutions guidelines.

4. Ensure timely transfer of information from FBOP Director and Manager to employees and vice versa.

5. Meet assigned FBOP targets and metrics.

6. Prepare on time monthly performance report in line with FBOP targets and metrics.

7. Hire and train new employees demonstrating skills in accuracy and multitasking while working to impact progress within daily workload, adhering to internal deadlines within contract negotiation timelines.

8. Proficient in all functional roles in which you oversee and supervise.

9. Develop and maintain updated procedures; monitor and implement functional department new employee annual knowledge competencies.

10. Maintain and reinforce confidentiality when managing medical records of patient data and any Protected Health Information (PHI) while meeting compliance with HIPAA.

11. Communicate in a documented and timely manner to the Federal Business Director/Manager any and all issues that may have an impact on The Company.

12. Completes day to day work assignments by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of productivity summaries.

13. Maintains quality service and compliance by establishing and enforcing organization standards

14. Maintains professional knowledge by attending company training, establishing personal networks and reviewing benchmarks and implementing best practices.

15. Receive escalated complaints and resolve problems initiating from staff and foster a spirit of cooperation within and between FBOP and contractual providers and facilities.

16. Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.

17. Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.

18. Must be alert at all times; pay close attention to details.

19. Must be able to work under stress on a regular or continuous basis.

20. Perform other duties as assigned.

Wellpath is an EOE/Minorities/Females/Vet/Disability Employer

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**Job** _20-74878_

**Location** _TN, Nashville_

**Facility** _Wellpath East FBOP Admin_

**Type** _Full-Time_

**Shift** _Day 8 hour_

**Recruiter** _Jennifer Bates_

**Email** _JCBates@Wellpath.us_

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