Help Desk Analyst

Job Description:

We are looking for an experienced help desk analyst to join our team. The ideal candidate will understand basic troubleshooting for VoIP phone systems and will have excellent customer service skills. This person will be interacting with clients on a daily basis to resolve tier I and II issues on phone systems.

Job Qualifications:

• 2+ years’ experience working on a help desk or similar role
• 1+ years’ experience working on phone systems
• Basic knowledge of troubleshooting hardware issues
• Excellent customer service skills
• Experience working with a ticketing system to track issues
• Experience supporting external customers preferred but not required

Why this opportunity?

• Competitive compensation plan including: 401k match, full benefits, competitive salary
• Opportunity to increase your base salary quarterly based on paid training’s
• Family friendly work environment
• Opportunity to be promoted higher in the company

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
 

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