Service Desk Analyst

IDR is seeking a Service Desk Technician to join one of our largest clients in Nashville, TN. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the Service Desk Technician: Troubleshoot hardware/software (PCs, Printers, Microsoft, Excel, etc.) issues via phone and email Perform password resets and resolve locked accounts Respond to requests from end users and escalate issues requiring urgent attention Explain technical topics and instructions to non-technical users Utilize ticketing system to log and escalate issues Track and log all necessary information Stay up to date with system information and changes

• Required Skills for the Service Desk Technician:

  • 2+ years of professional Technical Support experience
  • 2+ years of experience in a Windows OS, enterprise level environment
  • Strong troubleshooting skills of computer hardware, software, and phone issues
  • Ticketing system experience (preferably ServiceNow)
  • Experience troubleshooting issues over the phone and via email
  • Great communication and customer service skills
  • Must have excellent multitasking and typing skills
  • Must be highly organized and detail oriented
  • Certifications are preferred (A+, MCSE, MCP, etc.)

  What’s in it for the Service Desk Technician?

  • Opportunity to work with a nationally reputable company
  • Full Benefits; Medical, Vision, Dental, and more!
  • Competitive compensation
  • Annual Bonus
  • Close-knit and team-oriented culture

  Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

from Up Nashville https://ift.tt/389PSvx
via IFTTT