Box Office Manager in Nashville, Tennessee | Careers at Grand Ole Opry

Overview

To oversee all aspects of box office ticketing and event set-up for Grand Ole Opry House events, daytime tours and related products including training and management of box office staff.

Responsibilities

• Manage all activity connected with Box Office ticket sales for Grand Ole Opry House events, tours and tour related products and provide support to other company venues as needed. This includes setting up events in Ticket Master and Audience View, performing maintenance on events and running reports.
• Oversees the box office team, ensuring staff is engaging with guests appropriately upon their arrival. This includes training, scheduling and development of this team and working through the leads of the operation.
• Ensures tour products (events) are set up accurately, working with the Tour Operations manager to facilitate the ever-changing tour schedules to maximize capacity.
• Ensure ticketing audit processes are in place and all employees handling cash are performing within the guidelines of the company’s established policies and procedures regarding daily cash-out and cash handling. Responsible for the location cash safe, for ensuring proper access policies are maintained, and for ensuring that the proper safe make-up (amount in each currency domination, receipts for approved withdrawals, and change fund) is maintained at all times.
• Oversees any reporting needs and provides this information to upper management, clients, partners and agencies as needed.
• Oversee event set-up in the ticketing system and company procedure/policy training box office staff, maintaining the SSTs to include updated processes. Update and distribute accurate, current information to staff, including but not limited to, new promotions, new events, on-sales, and new packages. Provide ticketing instructions associated with all updates to ensure flawless guest service.
• Respond to guest issues and/or complaints as well as employee needs while exhibiting a positive demeanor and acting as a role model for staff. Set a good example for employees, showing a lack of prejudice or favoritism among staff and providing motivation to produce an effective team. Must have the ability to diffuse conflict among staff impartially.
• Communicate information regarding concert on sales, tour closures, cancellations, special policies or ticket procedures to all company ticketing departments and ensure each department understands all special policies and procedures such as paperless ticketing, forced will-call, etc.
• Assist building operations with House or seating issues and assists other departments or other ticketing locations as needed.
• Other duties as assigned

Qualifications

Education

• High School Diploma required; College degree preferred.

Experience

• 3 years Supervisory experience required

Licenses/Certifications

• Experience with AudienceView and TicketMaster preferred.
• This position requires a pre-employment drug screening.

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